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Wabasha County votes to terminate Tyler Technologies contract after stalled implementation and disputed charges
Summary
After months of delayed implementation and poor customer service, the Wabasha County Board of Commissioners voted to terminate its contract with Tyler Technologies. County staff said roughly $330,000 has been paid; an invoice lists about $118,600 in completed work and staff is seeking an itemized breakdown and possible refund of SaaS fees.
Wabasha County commissioners voted to terminate the county’s contract with Tyler Technologies on a motion from the board, citing chronic delays, poor customer service and disputed charges for services the county says it has not received.
Assessors and auditor-treasurer staff told the board they signed a five-year contract with Tyler in 2022 to replace legacy tax and assessment software but have not yet received access to the new system. The staff representative said the county has paid roughly $330,000 to Tyler to date; Tyler’s invoice lists about $118,600 in work completed, leaving roughly $211,000 in charges that county staff are…
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