Biscayne Park amends notice rules, orders proof of email delivery after GoGov migration glitch

The Village of Biscayne Park on Sept. 3 amended its meeting-notice procedures and pressed the vendor GoGov for proof that residents are receiving email and app notifications after complaints that a prior migration dropped many addresses.

The commission approved an amended version of Resolution 2025-48 after a lengthy discussion that centered on whether the village's previous requirement to send notice via the village's email list had been effectively replaced by the GoGov platform. Commissioner Huntington, who moved the amendment, said the change was intended to make the policy match current practice while keeping email notice in place.

"When you make a notification on GoGov, it automatically sends an email to the email list," Commissioner Huntington said in the discussion. "We were already not abiding by it because we had already moved to the app two months before we passed this resolution." The mayor and staff described steps they will take to verify the vendor's work.

Multiple residents told the commission they had not received meeting emails. Resident Barbara Kuehl urged the panel not to eliminate email as a channel: "I want an email. I want to have the agenda attached," she said during public comment.

Staff and a GoGov representative told commissioners that an engineering migration issue caused some older sign-ups to be excluded from the distribution list; the manager said GoGov had assured the village it would remerge missing addresses and produce an engineering report on the problem. Captain Rosaro, who participated in vendor meetings, said his tests found some social platforms and integrations were still under development.

The amended resolution directs staff to use the village website, conspicuous posting at village hall, "appropriate social media platforms for which the village has an account," and "in addition to push notifications and emails." The commission voted to approve the amendment by majority vote with one commissioner opposed.

As part of implementation, commissioners asked staff to: - Obtain confirmation from GoGov that previously dropped email addresses have been restored and provide an engineering report or written confirmation; - Replace the Constant Contact sign-up links on the village website with a single sign-up option tied to the current noticing service; and - Provide proof of notice (screenshots or vendor confirmation) at upcoming meetings until the commission is satisfied that distribution is reliable.

The manager said staff will invite GoGov to provide an update and that the clerk will present confirmation screenshots at the next commission meeting.

The amended resolution is intended to preserve email notice while giving staff flexibility to use the village's current notification tools and to add a short verification step so residents and commissioners can confirm notices were sent.