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Special School District webinar offers tools for parents to handle crucial IEP conversations
Summary
Jeremy Lowe, SSD's director of equity teaching and learning, outlined practical communication frameworks — STATE and AMPP — and three safety tools (apology, contrasting, CRIB) for parents and IEP teams to move from conflict to action in IEP meetings. Recording and resources will be posted by SSD FACE.
Jeremy Lowe, director of equity teaching and learning at the Special School District, told parents during a FACE webinar that handling high‑stakes IEP conversations requires both clear goals and specific communication skills.
Lowe opened the session by framing a “crucial conversation” as one where the stakes are high, opinions differ and emotions run strong, and he urged attendees to bring practical routines — not just arguments — to IEP meetings. “Start with your heart,” he said, advising parents to be clear about what they want for themselves, their child and the relationship before raising concerns.
The presentation focused on restoring psychological safety so more factual information enters what Lowe called…
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