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Survey shows uptick in Mesquite resident satisfaction; streets and code enforcement remain key priorities
Summary
ETC Institute presented results from 901 completed surveys showing broad increases in satisfaction since 2023, with important opportunities remaining on street maintenance, codes enforcement and public communication; staff and council discussed using the results to guide outreach and potential bond timing.
City officials and consultants presented the results of the 2025 Community Attitude and Satisfaction Survey and discussed how the findings should shape policy priorities and communications.
ETC Institute director Ryan Murray told the council the city achieved meaningful increases in resident satisfaction across many categories compared with 2023, based on 901 completed surveys (margin of error ~3.2%). "We're not presenting downturn results. We're presenting positive upturns," Murray said, noting Mesquite outperformed national and Texas averages in multiple service areas.
What rose and what did not: Murray highlighted increases in overall perceptions, quality of customer service, and parks/rec programs while identifying persistent weaknesses in maintenance of city streets, code enforcement, and perceptions of public communication. He recommended that the council and staff emphasize storytelling about wins and continue to target street maintenance and code enforcement as priorities.
Council reaction and next steps: Council members praised the likely correlation between recent investments and improved perceptions but stressed that the sample rate and neighborhood representation matter. Council discussed potential future survey questions that would probe residents’ willingness to fund improvements (e.g., roads) and the utility of a follow‑up or supplemental survey about tax/bond appetite ahead of any ballot measure. City staff said the full report and open‑ended responses will be circulated to council and staff would work to incorporate communications recommendations.
The council did not vote on new programs or bond actions at the meeting; staff said follow‑ups and targeted communication strategies would be discussed in coming briefings.
