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Resident alleges Petland sold sick puppies, urges city enforcement
Summary
A Frisco resident told the council she bought puppies from Petland Frisco; one died within a week after diagnoses including giardia and coccidia and she said Petland’s warranty department refused records. She asked the city to enforce recent pet‑store rules; no enforcement action was announced at the meeting.
Christie Herndon told Frisco City Council on Feb. 17 that she purchased two puppies from Petland Frisco in January, described one puppy’s death within a week, and said the animals and members of her household were subsequently treated for parasitic infections.
Herndon said she submitted a warranty claim to Petland but that the store’s contracted veterinarian attributed the death to dosing and care decisions outside Petland’s coverage. She told the council her personal veterinarian diagnosed her remaining puppy with canine circovirus and canine enteric coronavirus and said other animals treated at the clinic had similar symptoms.
"Petland continues to violate this ordinance and continues to sell sick puppies," Herndon said at the microphone, urging the city to enforce animal‑store regulations adopted after an earlier undercover investigation. She said the store had not provided the promised "program of veterinary care" records and that a clinic receptionist had told her, "please do something about these animals from Petland, Frisco. They all come in here so sick."
Council members did not announce any immediate enforcement action at the meeting. City staff or animal‑services officials were not recorded responding with a timeline for inspection or review; Herndon requested the council's attention to the issue and said she had documentary evidence (emails) supporting her claims.
The matter, as raised at public comment, documents a consumer allegation that could prompt follow‑up by the city’s animal‑services or code‑enforcement divisions or by state consumer‑protection channels. No city determination or finding was made at the meeting.
