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County 911 director outlines NextGen phone system go‑live Aug. 13; requests $2 million overtime to stabilize staffing
Summary
DeKalb County’s 911 director told the IRPS committee the NextGen phone system is on track for an Aug. 13 go‑live after readiness testing the week of July 28 and training Aug. 4–8; the department requested a $2,000,000 midyear overtime amendment to sustain staffing and training through the year.
The county’s 911 director updated the IRPS (Employee Relations & Public Safety) committee on June 24, detailing staffing gains and the rollout of a NextGen phone system the department plans to put into service on Aug. 13.
Why it matters: the upgrade — which includes an ESInet (EZNet) backbone and a new answering platform — brings location accuracy, translation and transcription, the ability to send photos and video to field responders, and automated administrative and emergency triage. The director said those features and added staffing are intended to reduce response delays and control…
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