Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Council reviews proposal to spin off ‘My Amarillo’ call center into standalone internal service fund
Summary
City staff proposed pulling My Amarillo out of utility billing into a separate internal service fund, adding up to 14 new call-center positions and charging departments for services. Council asked for a phased hiring plan and a pay-study breakdown before approving full staffing and allocations.
City staff on Monday presented a plan to reorganize the city’s My Amarillo call center — long housed inside utility billing — as a separate internal service fund that would charge city departments for customer-contact work.
The budget presentation said the My Amarillo operation now handles a wide range of nonemergency citizen requests — from utility billing to animal-management and traffic inquiries — and generated about $2.1 million in revenues this year, roughly $570,000 of which is currently charged to the general fund while…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
