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Sedona approves Tyler ERP and hires consultant for implementation support
Summary
Council approved a contract with Tyler Technologies for a citywide ERP system not to exceed $1,530,663 and separately authorized Abdo Financial Solutions for implementation consulting up to $323,000; staff described a phased rollout beginning with financials this October and compatibility with existing services.
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Sedona’s City Council unanimously approved the selection of Tyler Technologies as the vendor for a new enterprise resource planning (ERP) system and authorized professional services contracts to support implementation.
Staff presented the evaluation process for RFP 24‑008: nine proposals were received, five finalists were demoed and a technical evaluation team recommended Tyler as the highest‑scoring proposer. The recommended contract is for a five‑year term not to exceed $1,530,663 and covers software, professional services and associated expenses; funding was planned in the city’s capital improvement program. The council also approved a separate contract with Abdo Financial Solutions for implementation consulting, project management and staff augmentation for up to $323,000.
Project leads said the ERP will cover financials, utility billing, permitting and licensing, while human resources functions (including W‑2 production and tax filings) will remain with ADP. Staff emphasized a phased implementation to limit disruption: financials are scheduled to begin in October, utility billing next July and permitting and licensing in October 2026. Staff and consultants cautioned against excessive customization, noting Tyler’s SaaS model is intended to remain upgradable; negotiated pricing and escalation rates for years beyond the initial five‑year term were included in negotiations.
Councilors asked about procurement and budgeting implications for departments that use specialized platforms; procurement staff said the city will retain certain specialized systems (for example, Bonfire) and integrate them with Tyler where appropriate. Council approved both contracts subject to final written agreements reviewed by the city attorney.
Next steps: staff will finalize contracts and begin implementation activities, including process mapping, data conversion planning and a phased rollout schedule. Staff will report back periodically as modules come online.
