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Resident urges municipal consortium to press Xfinity after TiVo and billing problems
Summary
Don Palmer told Kankakee's License & Franchise Committee that an Xfinity service change in April disabled his TiVo equipment, costing him about $1,200 in hardware and additional conversion expenses; he urged municipalities to band together to demand better contract performance and invited competing providers to submit proposals.
Don Palmer, a Kankakee resident, told the License & Franchise Committee at its March meeting that a service‑level change by Xfinity in April 2025 disengaged his media card and rendered his TiVo equipment effectively unusable.
Palmer said he previously owned about $1,200 in TiVo hardware and would need roughly $750 more to convert his home set‑ups to Apple TV after Xfinity stopped issuing…
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