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City shows upgraded HNL311 app; departments and council consider consolidating service requests
Summary
The Information Technology Department demonstrated HNL311, a redesigned nonemergency request platform that the city says received about 8,400 requests in three months; presenters highlighted location awareness, routing intelligence and internal-tracking integration while council members urged consolidating Riser and 311 workflows.
The Committee on Infrastructure, Transportation and Technology received an informational briefing and live demonstration of HNL311, the city's upgraded nonemergency request platform, which officials said has processed roughly 8,400 requests over three months.
Nancy Voh, applications division chief at the Information Technology Department, led the demo and described features intended to simplify public reporting and department routing: a three-field user interface, location…
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