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Knox County 9-1-1 director reports steady call volume, outlines dispatcher training and tech upgrades
Summary
Knox County's 9-1-1 director told commissioners the dispatch center handled 4,142 calls in August, reported a small rise in mental-health-related calls, announced a four-hour trauma and PTSD training for dispatchers, and described ongoing work to improve wireless location and mapping tools.
The county 9-1-1 director told the Knox County Commissioners on Sept. 11 that dispatch handled 4,142 calls for service in August and that overall call types remain steady, though mental-health and suicide-attempt calls were slightly higher than before.
The director said the peak hour for 9-1-1 calls was about 4 p.m. and the busiest hour for nonemergency calls around 2 p.m. She described a recent missing-elderly…
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