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Knox County 911 director Laura: 911 calls up, mental-health and suicide calls rise as department pursues training and NextGen upgrades
Summary
Laura, Knox County 911 director, told commissioners that overall calls for service dipped slightly while 911 calls increased; wireless calls dominated (1,317), VoIP accounted for 157 and landlines 29. She described staffing, training and NextGen 911 plans and noted one completed suicide last month.
Laura, Knox County 911 director, reported to the Knox County Commissioners on Oct. 9 that total calls for service have fallen slightly this year while 911 emergency calls have increased.
"You can see the total calls for service has gone down just a little bit. But our 911 calls went up," Laura said, and she told commissioners the busiest day for 911 calls was Tuesday and the busiest time was about 6 p.m. She provided a breakdown of call sources, saying 29 911 calls came from landlines, 157 from VoIP and 1,317 from wireless devices.
The director flagged rising mental-health contacts and a recent fatality: "We did have 1 completed suicide last month," she said, adding that the year-to-date number already exceeds last year's total.
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