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County IT and 9-1-1 staff report progress on server migration, .gov email transition and dispatch staffing challenges
Summary
County IT reported a completed server migration, a move of Mount Vernon services to .gov, planned quarterly cybersecurity training and evaluations of cloud CAD and firewall replacements; 9-1-1 staff discussed minimum-staffing levels, scheduling changes, call-volume breakdowns and the status of text-to-911.
Kyle Webb, speaking for the county IT department, told the commissioners the county completed a server migration for logins and file storage and has migrated Mount Vernonemail and web services to a .gov domain. "We migrated them from their mountvernonohio.org to .gov for all their emails and everything," Webb said, noting the move was more complex than expected but is complete.
Webb said the county has installed new digital signage in the lobby, is implementing quarterly 15-minute cybersecurity trainings for all employees with accounts, and has been assisting Municipal Court with a migration to Equivant to align systems across court operations. He said the county is evaluating a cloud-based CAD option offered by CentralSquare to provide redundancy and flexibility for 9-1-1 dispatch, and that firewall replacements are planned for the first quarter of 2026 as licensing runs out.
Separately, the county9-1-1 presenter (identified in the transcript as the presenter for dispatch) briefed commissioners on staffing and call activity. The presenter said dispatch has moved to a schedule of twos/twelves and twos/eights and that minimum staffing is set at three but that some commissioners asked whether a four-person minimum should be adopted for certain shifts. The presenter explained contingency staffing: volunteers are used first and, if needed, personnel are mandated for overtime to meet minimum levels.
On technical services, the presenter said the county is not yet fully live with text-to-911 and that statewide rollout is in progress; RapidSOS mapping sometimes delivers texts but a full statewide implementation is pending. The presenter also gave call-class breakdowns and said wireless calls now represent the largest share of 9-1-1 volume.
Commissioners and staff also discussed response-time concerns, the trade-offs of mandating staffing, and how to align minimum staffing with shift-by-shift call volume rather than a single organization-wide mandate. The dispatch presenter reported that suicide-related incidents have increased this year and stated "We've had 12 so far this year" in relation to those incidents; the transcript includes an unclear related figure, and the presenter did not provide additional documentation during the briefing.
The board thanked county IT staff and 9-1-1 personnel for the updates; no formal policy change or vote on minimum staffing occurred at the meeting.
