Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Fort Worth 911 says answer‑time standards met after consolidation and tech pilots; transcription, translation and AI triage in trials
Summary
Emergency Communications Director Aubrey Insco reported consolidation of communication centers, a new staffing model that met NENA response standards, deployment of instant transcription/translation on 1.7M calls, and AI triage trials (Ava) that successfully handled about 26% of non‑emergency calls in pilot trials.
Aubrey Insco provided the committee an update on progress to improve Fort Worth’s 911 and public‑safety communications, describing organizational consolidation, staffing changes and technology pilots.
Insco said the department consolidated fire and EMS communications at the former MedStar headquarters on Altamir so telecommunicators now operate more closely with police and fire partners. A late‑April/early‑May staffing model change, the presentation said, enabled the…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
