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Arlington transportation staff report HandyTran and on‑demand ridership and costs; upcoming fare hearing and data requests noted
Summary
Transportation staff updated council on HandyTran and on‑demand services, citing FY25 metrics (HandyTran ~141,000 trips; average HandyTran cost ≈$31 per ride; total HandyTran cost just under $4.4 million) and previewed an upcoming public hearing on fares and a TMI committee discussion of service boundaries. Council members pressed staff for more marketing, rider-demographic data from Via, and clarity about visitor access.
Alicia Winkelblatt, director of transportation, and Anne Foss, planning and programming manager, gave a combined operational briefing on HandyTran (the city's paratransit service for elderly and disabled riders) and the city's on‑demand service.
Winkelblatt described HandyTran as an application-based service for riders 65 and older or those with disabilities, operating within Arlington and a 1.5-mile boundary outside the city. She said the service uses a mix of city buses and contracted taxis (taxis provide about 80% of trips), has roughly 34 vehicles, and that FY25 completed trips were about 141,000 (compared with a FY19 peak near 151,000). The current HandyTran fare is $2 per ride or a 30-day pass for $55.
"In FY25, we were paying…
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