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DME identifies 218 commercial billing adjustments totaling net $331,000; council backs customer-favoring changes
Summary
Denton Municipal Electric found 218 commercial accounts with billing adjustments over a 24-month review, recommending refunds to overbilled customers, six-month limits on underbilling backbills and retaining a two-consecutive-month demand trigger; council directed staff to proceed and supported staff recommendations.
Tony Puente, general manager of Denton Municipal Electric, presented the utility's review of electric billing and recommended ordinance and process updates after staff identified 218 commercial accounts requiring demand reclassification or billing corrections over a 24-month review period.
Puente said the adjustments represented a net recovered billing of about $331,000. Of those accounts, DME overbilled roughly 32 accounts and issued credits of about $51,000 (credits ranged from about $21 to more than $10,000; average credit roughly $1,600). The majority of the adjustments were underbillings affecting about 186 accounts, representing backbillings of roughly $382,000; average backbill was a little over $2,000.
Puente explained the underlying cause: when new commercial accounts are established, staff assign a…
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