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Committee hears that audit notices were mistakenly emailed to 28,000 recipients; staff commended for handling surge
Summary
Megan reported that an audit notification intended for about 360 people was mistakenly sent to roughly 28,000 recipients, producing a large volume of calls; she commended staffers Kaye and Bethany for managing the response and personally contacted affected local educators.
Megan, the meetings claims presenter, told the committee an audit-email error led to a large volume of inquiries after a state-audit notification intended for roughly 360 audited individuals was sent to about 28,000 recipients. "Instead of sending the email to the 360 people that they were actually auditing, they sent it to 28,000," Megan said.
She said county offices fielded about 70 calls between the two offices on the first day and that staffing was limited"we only have 5 people, 1 of which was in Grundy County that was actually being audited," she saidso call volume rose to about 4050 calls a day for a few days. Megan praised licensure specialists Kaye and Bethany for their response: "They did amazing."
Megan said that once the audit list that applied to their county was supplied, county staff personally contacted affected local educators to confirm they were being audited and to offer assistance. She stated, "ISB should be following up with you. You actually are being audited. So go ahead and gather your documents to get prepped."
The transcript records the episode and staff commendation; it uses the initialism "ISB" in spoken remarks and does not expand that initialism in the meeting record. The county record shown in the transcript does not provide details about any corrective action by the agency that sent the email beyond the countys outreach and staff handling the call surge.
