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Senior advisory board hears Branch Connections first-quarter report showing revenue and participation upticks
Summary
At the Feb. 5 Farmers Branch Senior Advisory Board meeting, staff reported Branch Connections first-quarter (Oct–Dec 2025) results: $21,045 in revenue, 8,270 membership scans (up 66% year-over-year), 5,767 program participants (up 44%), and a December NPS of 98. Staff cautioned that early fiscal-year encumbrances temporarily raise reported expenses.
At the Feb. 5 Farmers Branch Senior Advisory Board meeting, staff presented the Branch Connections first-quarter report for the current fiscal year (October–December 2025), reporting $21,045 in revenue and signs of recovery after renovation-related disruptions.
The report, presented by Jackie (staff member), shows membership scans for the quarter totaled 8,270 — a 66% increase compared with the prior fiscal year — and 5,767 program participants (a 44% increase). Jackie said the center offered 141 programs in the quarter, a 15% rise from the same quarter last year, and attributed gains to programming returning after the renovation.
The numbers matter because they signal operational recovery and stronger engagement after a renovation period that reduced activity. Jackie said, “Branch Connections revenue totaled $21,045 in the first quarter,” and emphasized program and membership mix as primary revenue components: rental fees, membership fees and renewals, and trip fees.
Board members pressed staff for detail on rentals and competition. In response to a question about competing venues, Jackie said, “So we offer a nicer space because they do not have a room like this,” adding that program bookings supersede rentals during operational hours.
On cost measures, Jackie reported year-to-date expenditures of $107,575 and explained that staff were encumbering many annual expenses early in the fiscal year, which will make reported expenses look high now but should level off later. “Over the next three months, you’ll see a lot our expenses will go up a lot because what we’re doing is we’re encumbering all our expenses for the whole fiscal year,” Jackie said.
The report included Net Promoter Score results: Jackie reported a December NPS of 98 for the quarter but noted the current rolling NPS is lower: “It’s 92 right now, but this was the December,” she said. Board members accepted the report and had no formal vote on any program change.
Next steps: staff will continue to monitor membership and program participation, track cost recovery as encumbrances settle through the fiscal year, and provide updates at subsequent meetings.
