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Sugar Land fire chief highlights EMS growth, training and new cardiac monitors in 2025 annual report
Summary
Fire Chief Mark Campisi presented the department's 2025 annual report, reporting 13,210 incidents, a rise in EMS calls, purchase of 16 cardiac monitors to accelerate care, increased training hours and workforce wellness initiatives as the department prepares for regional events and continued growth.
Fire Chief Mark Campisi presented the Sugar Land Fire Department's 2025 annual report to the council, describing operations, training and investments in readiness.
Campisi said the department responded to 13,210 incidents in 2025 with 22,392 unit responses, noted a roughly 3.5% increase in total call volume from the prior year and said EMS work accounts for about 65% of incidents. The department tracks response reliability using 90th-percentile metrics; he reported an overall goal that 90% of effective response forces arrive within 12 minutes and said the department currently meets that threshold about 88% of the time. Average times and percentile measures were provided (average first-unit response about 6 minutes 23 seconds).
To improve clinical capability, Campisi said the department placed 16 new cardiac monitors across apparatus to allow early 12-lead EKG and treatment at the scene while waiting for ambulances, noting a 91% metric for patient contact within 10 minutes for 12-lead EKG availability. He cited a 27% increase in training hours in 2025, creation of a training cadre, interagency high-rise training and plans for new live-fire training structures tied to the public safety complex.
Council members thanked the chief, asked about staffing and apparatus deliveries (Chief said Engine 7 should arrive in one to two months) and discussed recruitment/attrition. Campisi said the department has strong culture, relatively few departures outside retirements and that the city remains focused on workforce development and wellness initiatives including mandated NFPA firefighter physicals and cancer prevention screening components.
Chief Campisi also described data and quality-assurance improvements, a new medical director for EMS oversight and a locally built dashboard to support planning for events such as FIFA World Cup 2026.
The council commended the department; staff will continue to report on staffing and readiness metrics.
