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Issuers raise technical questions; Ginnie Mae staff point to forms, XML exports and support channels
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Summary
During the call issuers asked about purchase-advice equivalents (Ginnie Mae forms 11705/11706), mass printing 11705 forms, and a selective 'select all' attestation bug in SFPDM; staff advised one-on-one follow-up with support staff and help-desk tickets.
A substantial portion of the outreach call was dedicated to technical questions from issuers about documents, exports and SFPDM behaviors. Multiple attendees asked where to find the 'purchase advice' document; staff clarified that "purchase advice" is a Fannie/Freddie term and that the Ginnie Mae equivalents are forms 11705 and 11706. A staff speaker noted that Ginnie Mae loan numbers are available in XML exports from SFPDM after initial certification.
Colleen Marks described an issue when attesting many pools in SFPDM where the "select all" action did not check every pool; Wade Gale and Sean Wilson asked her to open a ticket and offered a Teams session so engineering can reproduce the problem. Michael Du raised a related matter about mass-printing 11705 forms for multiple pools; staff again suggested a Teams troubleshooting session or help-desk ticket and asked issuers to confirm pool status (for example, "initial certified") before troubleshooting.
On-format and data-transfer questions—such as subservicer requests for XML extracts—staff said these have historically been handled with extracts or text files and offered direct follow-up; Sean Wilson volunteered to contact an attendee the next day to resolve a subservicer's format request.
Throughout the exchange, staff repeatedly directed attendees to the customer service desk (askginnymemae@hud.gov) and to use ServiceNow for reproducible issues so support and engineering teams can investigate.
