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Ginnie Mae to add view-only tracking for relinquishing document custodians in DCTR app
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Summary
Ginnie Mae and vendor BNY said the Document Custodian Transfer Request app will let relinquishing custodians view transfer and merger request statuses and download request summaries and approval letters; go‑live targeted July 11 with some features available July 14.
Ginnie Mae and its vendor partner Bank of New York (BNY) detailed forthcoming enhancements to the Document Custodian Transfer Request (DCTR) application in MyGinnieMae that will increase visibility for relinquishing custodians. Ashley Dunn, a BNY project manager, said relinquishing custodians will be able to "view transfer and merger request approvals and statuses" and download request summaries and approval letters.
Dunn said the DCTR application is now live in MyGinnieMae and that the implementation go‑live is targeted for July 11 with features becoming available on July 14; updated user materials and a quick-reference card will accompany the rollout. She reiterated that all new document custodian transfer or merger requests must be transacted in DCTR and pointed issuers to updated user manuals and trainings for details.
During the call, staff recommended one-on-one follow-up for complex questions such as whether an issuer can amend a document custodian without a partial pool transfer; they directed those inquiries to askginniemae@hud.gov or the help desk so technical teams can reconcile specific cases.
The enhancements are positioned as an operational improvement to help both relinquishing custodians and acquiring custodians track transfer progress and preserve transaction history.
