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Enforcement unit reports surge in complaints and stretched staff; board discusses options
Summary
Enforcement staff told the board the unit opened 314 cases seven months into the fiscal year (compared with 398 last year) and that vacancies have increased caseload pressure; members discussed workload, possible future budget change proposals and referral processes for complaints filed from outside jurisdiction.
Brooke Grabowski, the board''s enforcement program manager, told members the enforcement unit has opened 314 cases in the first seven months of the fiscal year, compared with 398 cases for the entire prior year. She attributed the rise partly to easier complaint filing through the board''s connect system and to a higher volume of matters that require follow-up for additional documentation.
"We're 7 months…
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