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Fire chief and commissioners debate response-time metrics and dispatch delays
Summary
The fire chief presented alarm, dispatch and arrival time data and commissioners asked for clearer reporting: the chief agreed to add a column showing both the 911 alarm time and the county/dispatch timestamps so commissioners and the public can see where delays occur and which steps the town can control.
Melbourne Beach's fire chief presented a detailed breakdown of response metrics at the July 16 meeting and commissioners pressed staff to separate the parts of the timeline the town can influence from those it cannot.
The chief's report included three timestamps for each incident: the time a resident called 911 (alarm), the time the contracted dispatch center processed the call and sent an alert to town responders (dispatch), and the arrival time at…
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