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KTA pauses cashless rollout, says smart cards coming Oct. 23 and cash will require exact change starting Jan. 2
Summary
After public feedback, Knoxville Area Transit staff told the Knoxville Transportation Authority they will delay the original cashless plan, introduce reloadable smart cards Oct. 23, continue to accept cash but require exact change beginning Jan. 2, and ask the board to approve a Title 6 analysis later.
Knoxville Area Transit staff told the Knoxville Transportation Authority on Sept. 24 that the agency will pause its original cashless rollout and return in October with a revised CATPay proposal after hearing concerns from riders and community groups.
"We will still accept cash," said Mr. Thorne, the staff presenter, adding that the system will move to exact-change fareboxes beginning Jan. 2 and introduce hard-plastic, reloadable smart cards on Oct. 23. Thorne said staff will continue offering mobile ticketing and aims to implement fare capping, which he described as a significant customer benefit.
Why it matters: the change affects how riders pay fares…
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