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Residents tell North Augusta council online water-payment portal is failing; mayor vows follow-up
Summary
Residents described repeated online payment errors, disconnections and multiple $60 reconnection fees tied to a third-party payment processor; the mayor said the city is replacing billing software and staff will investigate individual cases.
Several North Augusta residents told the City Council on March 2 that the city’s online water-payment portal repeatedly produced error messages and had left some households without water until they paid multiple $60 reconnect fees.
“I keep getting this error message, and it's a Clover,” said Michelle Prince of 304 Fairview Street, describing a widely shared error on neighborhood Facebook pages. Prince said her water was cut…
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