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Denton staff propose changing billing rules: full refunds for overbilling, six-month cap for underbilling recoveries
Summary
In a Feb. 23 work session the Denton Public Utilities Board heard staff recommend ordinance changes to make customers whole for overbillings (refund to the date of the error) while limiting recoveries for underbillings to six months; staff cited 218 accounts with recent adjustments and a plan to return ordinance language to the board.
Denton Public Utilities Board members on Feb. 23 discussed proposed changes to city billing rules that staff said would broaden refunds for overbillings while limiting how far the city would seek to recover underbilled amounts.
Tony, identified in the session as the DME general manager, told the board DME has a little more than 71,000 electric meters and roughly 7,600 commercial meters. Staff uncovered 218 commercial accounts that had not been adjusted for demand over a 24-month period. For the cohort staff identified 32 accounts were overbilled (about $51,000 in refunds issued) and about 186 were…
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