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Denco 911 director updates Flower Mound on tech, training and funding pressures
Summary
Denco 911’s executive director briefed Flower Mound council on recent technology upgrades (text/video-to-911, location-based routing, live transcription), expanded training and GIS mapping, and warned that current state wireless fee revenue (50¢) and one-time grants may not sustain rising costs.
Greg Ballantyne, executive director of Denco 911, told the Flower Mound Town Council at its work session that the regional emergency communications district has rolled out a suite of technology and training improvements intended to speed response and support telecommunicators.
Ballantyne said Denco — the emergency communications district serving the county and participating cities — supplies and maintains 9-1-1 equipment at partner agencies, operates a hardened backup annex for continuity and has layered network redundancy so calls continue routing even when parts of the network fail.
He told the council that features implemented in the past few years include text-to-9-1-1 and live call transcription (with Spanish-language…
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