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Flower Mound fire chief and billing vendor outline EMS billing, costs and fee options

Flower Mound Town Council work session · January 15, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Fire Chief Paul Henley and billing partner Emergicon gave an overview of EMS billing processes, payer mix and recovery options. Chief Henley cited a $2,100 approximate cost-per-call and an average cash-per-transport of about $494; Emergicon outlined fee‑schedule changes and an 'EmergeFire' option to bill insurers for heavy deployments. Council requested further analysis and a potential fee‑setting process in the first quarter.

Fire Chief Paul Henley presented an overview of Flower Mound's emergency medical services billing and introduced Emergicon, the town's billing partner, to review processes and recovery options.

Henley described the department's documentation and internal quality‑control work before charts go to billing. "We document those equally," he said, stressing that field medics should focus on care while billing specialists and the chief manage revenue capture and compliance.

Representatives from Emergicon summarized the billing workflow: pre‑billing teams verify…

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