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Library technology upgrades outlined; RFID replacement will go to City Council
Summary
Staff described an integrated library system upgrade (brief Oct. 13 outage), a planned replacement of end-of-life RFID equipment that will require City Council approval, patron-printer replacements and the launch of a Net Promoter Score survey to track service satisfaction.
Library staff told trustees they are in the vendor-selection stage for several technology projects and that one procurement will need City Council approval.
"We are now in the vendor and equipment selection phase to be followed by contract negotiations," Andrea Hilliard said, describing the supplier review for a new radio frequency identification (RFID) system that will replace…
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