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Council reviews consolidated disconnect policy, extends payment protections and standardizes timelines
Summary
Staff proposed consolidating disconnect rules across electric, water, wastewater, sanitation, fiber and other utilities, recommending a shift from 45 to 48 days before disconnect to avoid weekend shutoffs, limits on payment extensions, clarified reconnect fees and targeted protections for returned payments and shared service lines.
City staff presented a consolidated utilities disconnect policy that would unify disconnect rules across electricity, water, sewer, sanitation and fiber services.
Key operational changes proposed by staff included shifting the days‑to‑disconnect calculation from 45 to 48 days to smooth billing cycles and avoid disconnects that fall on Fridays and weekends, limiting customers to two payment extensions in a rolling 12‑month period (15 extra…
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