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Independent evaluation finds Dayton’s Mediation Response Unit operating as intended, highlights need for longer-term social supports
Summary
An independent evaluation presented to the Dayton City Commission found the Mediation Response Unit (MRU) is “operating as designed” and integrated with public safety, showing early outcomes and a sharp rise in landlord‑tenant work; evaluators and staff said longer‑term case management gaps remain and further study is planned.
Dr. Jeanne Zimmer presented an independent evaluation of Dayton’s Mediation Response Unit (MRU) to the City Commission, saying the program “operates as designed” and is well integrated into the city’s public‑safety system. The evaluation, funded through a grant from the American Arbitration Association Foundation, used mixed qualitative and quantitative methods and identified early, meaningful outcomes while recommending continued monitoring.
The evaluation highlighted both breadth and growth of MRU activity: staff said a dashboard showing case locations demonstrates citywide coverage and that increases in staffing and hours corresponded with more case activity. Dr. Zimmer and MRU staff noted a particularly large rise in landlord‑tenant calls, which the evaluation quantified as an increase of more than 1,000…
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