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Hastings Utility Board discusses proposed 3% delinquent charge, waivers for assistance agencies
Summary
The board reviewed a proposal to add a 3% delinquent charge on overdue utility bills, heard staff estimates of potential revenue and operational costs, and directed staff to refine implementation details and waiver protocols for agencies that assist customers.
The Hastings Utility Board discussed a proposed 3% delinquent charge on overdue utility bills during its meeting, with staff urging caution about timing and a continued emphasis on waivers for customers working with assistance agencies.
Carl, the utility customer-service lead, told the board the city has eliminated door postings after switching billing software and now reaches customers by text, email and phone. He said the only fee currently added is a $50 charge for customers who are actually disconnected — down from $75 previously — in part because many remote disconnects now can be handled from the office. “That fee has been applied,” Carl said of the post-shutoff charge, noting the city must collect the cost once a shutoff…
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