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Board hears update on billing system and Warmth assistance program
Summary
Staff reported the new utility billing software is operating more smoothly than the old system and outlined the Warmth program, which collects donations year-round for Hastings Utilities customers and distributes funds via the Salvation Army between Dec. 1 and April 30.
Carl gave the board a brief update on the new utility billing system and the city’s Warmth assistance program at the Nov. 13 meeting.
Carl said the new billing software has fewer problems than the previous system and praised cross-department collaboration among customer service, billing, finance and utilities as the transition continues. "We're at a much better stage in utility billing," he said.
Carl also described the Warmth program, launched around 2001 in partnership with the Salvation Army, Catholic Social Services and Community Action Partnership, which collects donations year-round and distributes funds exclusively to Hastings Utilities customers who are eligible. The program focuses on customers age 60 and older, individuals with disabilities, and others with unusual needs; funds are distributed from Dec. 1 through April 30 and the Salvation Army serves as fiduciary for distributions.
Carl said donated funds are not used for customers outside the Hastings utilities service area and explained options for one-time or recurring donations on customers’ utility bills.
