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IT board approves Mainstar SaaS contract for permitting, inspection system
Summary
Waukesha City IT staff told the board the incumbent permitting system is being discontinued and recommended Mainstar as a cloud-based replacement; the board approved the contract unanimously after questions about migration, costs and integrations.
Waukesha City’s IT advisory board voted unanimously to approve a Software‑as‑a‑Service contract with Mainstar for the city’s permitting, code‑enforcement and inspection system.
Chris, an IT staff member who led the procurement, told the board the city’s on‑premises permitting platform dates to 2014 and the incumbent vendor signaled it would stop on‑premise support, forcing a cloud migration. "If they're gonna force us to go to the cloud, we're gonna take this as an opportunity to look around and see if there's a better product out there," he said, describing an RFP, vendor demonstrations and scoring that led…
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