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Council presses staff to sharpen communications after retreat reportbacks highlight trust concerns
Summary
Council members told staff they want clearer, repetitive and targeted communications to rebuild trust and asked for staff-produced messaging the council can amplify; staff said they will propose concrete communication objectives and consider additional resourcing.
During reportbacks at the Feb. 20 retreat, several council members said public trust is slipping in some quarters and recommended more proactive, targeted communication and tools for council members to act as advocates. "People tell us what's on their mind in different ways and there's a trend... a breakdown of trust," a council spokesperson said during the customer-satisfaction reportback, urging the city to make information more…
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