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CityLink general manager reports staffing gains and improved on‑time performance; board presses for faster payment options
Summary
Joe Fernandez, CityLink general manager, said CityLink has hired staff, improved on‑time performance from about 63% to about 84–85% in under 60 days, and aims to have BA2 service fully staffed for a Dec. 1 opening; the board pressed CityLink to replace a legacy payment option and staff outlined kiosk and card‑payment plans.
Joe Fernandez, the new general manager for CityLink, told the board that operations have stabilized ahead of a planned December 1 service expansion dubbed 'BA2.' Fernandez said CityLink has increased staffing, rehired experienced workers, and improved on‑time performance from about 63% to roughly 84–85% in less than 60 days. He also reported zero trip denials in a recent month…
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