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ECD supervisor reports big winter call surge; finance staff says revenues at 67% of budget
Summary
At the Brentwood Emergency Communications District quarterly meeting, staff reported second‑quarter 2026 revenues of $1,374,412 (about 67% of budget) and expenditures of roughly $974,000 (51%). The ECD supervisor detailed a major winter‑storm surge in 9‑1‑1 and CAD activity and announced a dispatcher retirement and contingent hires.
The Brentwood Emergency Communications District reported that year‑to‑date revenues totaled $1,374,412 as of Dec. 31 — about 67% of the budget — while year‑to‑date expenditures were roughly $974,000, or about 51% of the budget, ECD finance staff told commissioners at the quarterly meeting.
"As of December 31 equal $1,374,412 which is about 67% of the budget," the ECD finance staff said, noting revenues were lower than the previous year by about $80,000 because of reduced "excess" revenue and slightly lower interest. The presenter added that higher expenses reflected modest increases in salary, subscription technology and noncapital computer hardware.
The ECD supervisor said the dispatch center experienced a substantial surge in activity during a recent winter storm. "Our total inbound calls for 9 1 1 and admin from January 25 until February 1 was 2,292," the supervisor said, adding that the weekly average is typically 931 — a 246% increase. The supervisor reported 520 9‑1‑1 calls that week (average 186, +280%) and 1,772 inbound nonemergency calls (average 745, +238%).
The supervisor also gave CAD statistics for the storm week: 1,853 CAD entries (weekly average 939, a 197% increase), 1,579 law enforcement CAD incidents (avg. 841, +188%), and 274 fire department incidents (avg. 98, +280%). Overall, staff characterized the workload increase at roughly 230% for the week.
Staff described coordination with NES during the outage: dispatch consolidated outage reports and emailed NES an outage list, which staff said enabled NES to confirm jurisdiction and respond to problem areas when NES phone lines were overwhelmed. "We compiled reports, sent it at once, and then they would let us know whether or not that was their jurisdiction," the supervisor said.
The supervisor announced personnel changes: Dispatcher Jackie Jackson will retire next week after 28 years with the city, and a retirement party at the police department was mentioned. The supervisor named a recent hire, Cindy Shadowins, who started Jan. 5 and previously worked 25 years as a 9‑1‑1 dispatcher at Metro Nashville. The supervisor said two additional job offers, contingent on background checks, had been accepted and tentative training start dates were set for March 16; after Jackson’s departure two dispatcher positions will still need to be filled.
Commissioners accepted the financial and operational updates as status reports; the chair said no formal motion was necessary to receive the financial report. Earlier in the meeting, the commission approved the minutes (motion by Commissioner Pippen; second by Commissioner Donahue) by voice vote. Commissioner Travis was noted as absent for the meeting.
The ECD quarterly meeting was formally closed after a motion by Commissioner Donahue and a second by Commissioner Dunn.
Votes at a glance
- Approval of minutes: motion to approve moved by Commissioner Pippen, seconded by Commissioner Donahue; outcome: approved by voice vote (no recorded opposition). - Close ECD quarterly meeting: motion moved by Commissioner Donahue, seconded by Commissioner Dunn; outcome: approved by voice vote.
