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Evanston unveils redesigned city website; officials mark 15 years of 311 service
Summary
City officials showcased a redesigned municipal website launched Feb. 27 and celebrated the 15th anniversary of Evanston’s 311 service, citing accessibility upgrades, content reorganization and new tools including accessible PDFs and a chatbot to improve resident access to services.
The City of Evanston on March 9 demonstrated a redesigned city website and recognized the 15th anniversary of its 311 service, highlighting easier navigation, accessibility improvements and new tools meant to connect residents with city services.
City Manager Luke Stowe introduced the presentation and asked the 311 team forward to be recognized for handling nearly 2 million calls, about 36,000 chats and 455,000 service requests over 15 years. “We are very proud to celebrate the fifteenth anniversary of our 311 center,” Stowe said, thanking staff for their work…
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