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Village told Waste Management is redrawing routes; service days largely unchanged
Summary
Tom Hoffman told trustees Waste Management is rebalancing curbside routes in Menomonee Falls to create more compact driver areas; garbage and recycling frequencies remain weekly and biweekly respectively, and postcards were mailed to affected households.
Tom Hoffman, the village's director of engineering and development, told the board on Aug. 4 that Waste Management is adjusting curbside pickup routes to make driver areas more contiguous as the community grows.
Hoffman said the changes affect single-family homes, condominiums and multi-family dwellings up to four units; pickup frequency will not change — garbage remains once a week and recycling every other week. "They wanted to kinda smooth it out between 25 and 2600 people in the areas," he said, describing efforts to balance route workloads and reduce long routes for individual drivers.
The company mailed postcards to residents who would switch days; maps of the new routes have been posted on the village website and promoted through Public Works social channels. Hoffman said Waste Management is the first point of contact for service questions and that Public Works will assist residents if additional help is needed.
Trustees had no substantive objections; Hoffman said the village will continue to post updates and answer calls from residents unfamiliar with QR codes or route details.
