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Aging Next outlines Claremont senior case management services and rising demand
Summary
Aging Next staff told commissioners the nonprofit’s city contract provides case management and resource navigation for adults 55+, averaging about 12 in‑person clients and roughly 40 calls per week across two case managers, and that demand may grow with aging cohorts.
Aging Next representatives on Wednesday described the nonprofit's contracted senior case management services for Claremont residents, telling the Community and Human Services Commission that the program provides individualized resource navigation, advocacy and warm handoffs to local agencies.
"We are the city case managers for the city of Claremont," Eddie Tapia said, introducing himself and colleague Laura Galindo. Abby Pasqua, Aging Next CEO, told commissioners the organization has partnered with the city for about 15 years and marked a 50‑year organizational milestone. The case managers said they provide one‑on‑one assistance for clients 55 and older, handle weekly walk‑ins and about 40 calls per week between staff, and station services at the Joslyn Center and the Aging Next office.
Why it matters: the program helps seniors access housing, food resources, health care and government benefits and reduces confusion for clients navigating multiple systems.
Staff said most requests relate to housing, food, health care and benefit enrollment; they conduct in‑home visits when needed and provide monthly resource talks at community sites. "We are there to connect individuals or seniors that are looking for resources to the best possible resources that they are eligible for," Laura Galindo told the commission. The managers said they currently handle roughly a dozen in‑person clients weekly and are seeing increased call volume since starting the year.
Commissioners thanked staff and asked whether current staffing hours suffice; staff said they may need to increase hours as demand grows but currently manage operations by sharing coverage and coordinating appointments.
What's next: staff will continue outreach, resource talks and monitoring of caseloads; commissioners recommended continued promotion of services to ensure residents know how to access help.
All quoted material in this account is from the Aging Next presentation and the commissioners' question period.
