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CapMetro updates HMIS pass program, consolidates fare media and advances tap‑to‑pay testing
Summary
CapMetro staff reported progress consolidating fare media, integrating fare purchase with the transit/UMO app, expanding retail reload outlets, improving HMIS pass fidelity with provider MOUs, and making technical and data changes to reduce lost cards; tap‑to‑pay roll‑out is delayed for additional security and financial approvals.
CapMetro executives on Aug. 25 told the board the agency has made measurable progress on fare media consolidation, HMIS pass program fidelity and customer experience, while flagging remaining technical and operational work before a full tap‑to‑pay rollout.
Samantha Vaez, CapMetro’s executive vice president of Experience and Engagement, said customers can now purchase fares through a deep link in the transit/UMO app and that 60 H‑E‑B grocery stores now offer reload services for transit cards. The HMIS pass program — intended to provide fare media to people served by social‑service partners — has been restructured to improve fidelity to memorandums of understanding (MOUs) and to…
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