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County launches Dash Fix It app for nonemergency public reports; officials promise bilingual improvements
Summary
Doña Ana County staff demonstrated 'Dash Fix It,' a bilingual (English/Spanish) mobile and web reporting tool that routes nonemergency service requests to departments, supports photo uploads and provides status updates; commissioners urged improved Spanish translations and wider outreach through utility bills and community centers.
Doña Ana County officials demonstrated a new citizen reporting platform called Dash Fix It during the March 10 commission meeting, saying the mobile app and web portal already are receiving reports even before a formal promotion campaign.
"Dash Fix It is designed to empower residents by providing a straightforward platform for submitting nonemergency requests," said Amanda Gomez, division manager, who explained the system routes reports automatically to the appropriate department, allows photo attachments and provides status updates to reporters.
IT manager Felipe Scobell walked commissioners through a live demo showing category selection, map location, photo upload and administrative reporting features. He said the tool integrates with the county's GIS and provides dashboards for managers to monitor volumes and hotspots.
Several commissioners praised the system’s potential to reduce lost email requests and improve tracking. Commissioner Chaparro flagged several Spanish translation errors on the demo and asked staff to work with the vendor to improve the bilingual user experience. Staff said communication and outreach plans will include social media, flyers at community centers, promotoras and insertions in utility bills.
Commissioner Sergio Hernandez noted that the portal already shows dozens of recent submissions and said council offices and EAs will have access to monitor reports and share updates with constituents. Staff said they will expand Spanish translations, add categories as requested by commissioners and provide training for staff and commissioners’ offices.
