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Bay County dispatch director touts real‑time transcription and translation as board approves new assistive call‑taking contract
Summary
The board approved an assistive call‑taking contract for 2026–2031 after the Director of 911 Central Dispatch, Ryan, described features including real‑time transcription, automatic alerts for dangerous call types and on‑the‑fly translation to aid dispatchers and improve quality assurance.
Bay County commissioners approved a contract on March 10 to deploy an assistive call‑taking product for the 911 central dispatch center covering 2026–2031 after a presentation by the dispatch director, Ryan.
Ryan told the board the system provides near‑real‑time transcription and automated quality assurance, and can translate callers’ languages instantly.…
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