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CapMetro reports strong ridership recovery, rapid growth in pickup zones and slower express recovery
Summary
CapMetro staff told the board July 28 that system ridership has recovered faster than many peers since 2021, that bus and rail are close to targets and that pickup (on‑demand) service is growing rapidly while express commuter services lag pre‑pandemic levels.
CapMetro staff presented a ridership overview July 28 that emphasized automated data collection, strong recovery on core services and rapid growth in pickup (on‑demand) zones, while noting commuter express services remain below pre‑COVID levels.
VP Mukherjee described the agency's data pipeline — automatic passenger counters (APC), automatic vehicle location (AVL), nightly downloads and a data‑cleaning process — and said that ridership…
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