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Child‑care providers tell TWC KinderConnect failures threaten participation as commission advances fraud-rule with in‑person site‑visit amendment
Summary
Providers told the Texas Workforce Commission that KinderConnect errors, delayed authorizations and inconsistent reimbursements are forcing centers to absorb compliance risk and drop participants. The commission approved publishing proposed 40 TAC chapter 809 fraud‑detection rules for public comment and added “in person” before site visits.
At a Texas Workforce Commission meeting, multiple child‑care providers told commissioners that technical failures and administrative delays in the state’s KinderConnect system are creating compliance problems, payment uncertainty and the risk that providers will stop participating in the subsidy program.
"When the childcare system struggles, it's not just a provider issue. It becomes a workforce issue for the employers and the communities across Texas," said Kayla Linder, president‑elect of the Texas Lisonbee Child Care Association and cofounder of Fractal Education, during the public‑comment period.
Why it matters: Commissioners are considering changes to 40 Texas Administrative Code chapter 809 that…
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