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Town Manager presents action plan after building/development stakeholder meeting; cites turnover and communication problems
Summary
Town Manager Miranda Fisher reported staff convened a Oct. 1 building and development stakeholder session and developed a Community Development Department Action Plan in response to concerns about staffing turnover, inconsistent communication, project review timelines and fee transparency.
Town Manager Miranda Fisher told the council on Nov. 13 that Town staff held a "Permitting, Plan Review, and Building Feedback Session" on Oct. 1 with developers, contractors and architects to solicit feedback on the permitting and plan‑review process.
Fisher said attendees raised consistent concerns about high staff turnover, inconsistent communications from the department, lengthy or unclear project review timelines, and a lack of fee transparency. In response, staff created a Community Development Department Action Plan intended to standardize practices, provide staff training, and improve public interactions.
Fisher framed the action plan as a response to operational issues identified by stakeholders; the transcript does not specify the detailed steps, timeline or budget for implementation.
