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911, police and fire outline response metrics; council backs continued public reporting
Summary
Emergency communications director reported call‑taking and dispatch metrics and rollout of a new alert system; police and fire said prevention and response metrics will be tracked and recommended reinstating the citizen survey to monitor perceived safety.
Benjamin Curry, director of Emergency Communications and Emergency Management, presented the city’s public‑safety operational metrics and new public‑facing alert tools.
Curry said the 911 center measures call‑taking time (average 17 seconds to be 'ready for dispatch') and dispatch time (about 28 seconds). He described quality‑assurance sampling and a new station alerting system that reduced dispatch time by roughly 10 seconds. He also outlined the rollout of a new public alert platform, replacing the older system, which will allow geo‑targeted operational messaging (road closures, non‑emergency notices) to residents.
Police and fire leaders emphasized measures they can control — training, staffing, prevention activities, and response times — and the value of a regular citizen survey to track perceived safety and quality of life. Councilmembers praised the interdepartmental coordination and asked staff to continue quarterly reporting on key public safety metrics.
Next steps: staff will continue quarterly reporting, finalize the public alert rollout and budget for potential AI‑assisted QA for call review.
