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Miramar workshop: city'run employee clinic shows strong outcomes but is near capacity; staff to request more providers
Summary
CareATC reported strong clinical outcomes at Miramar's employee health clinic (high patient satisfaction, A1C improvements and an estimated ROI of ~1.1'1.2), but commissioners pressed staff over appointment availability as provider schedule reached about 91% utilization. City staff said they will return with a formal request to add clinicians and follow'up data.
The Miramar City Commission heard an annual review of the city's employee health and wellness clinic at a workshop, where CareATC staff highlighted clinical results and financial metrics while commissioners raised access and capacity concerns.
Erin McDill, vice president of client success for CareATC, told commissioners the clinic produced a 95 net promoter score in 2024, 41% employee engagement for the year and had been operating at roughly 80% capacity in 2024. Using a 12'month window for calculation, CareATC reported clinic costs of a little over $1,100,000 and an associated clinic value a little over $1,200,000, yielding a reported return on investment of about 1.1 for 2024; an updated 12'month rolling figure covering Oct. 2024'Sept. 2025 produced a reported ROI of about 1.2.
CareATC emphasized the clinic's diabetes management program: in 2024 there were 45 enrolled members (43 with type 2 diabetes), with average A1C improving from 8.3 to 7.5 and an estimated program cost savings…
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