Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Solid Waste topic
No spam. Unsubscribe anytime.
Waste Management begins service; city says billing will move to monthly during conversion
Summary
Waste Management began handling customer calls under the city's contract. Officials said informational letters were mailed and that Waste Management agreed to shift from quarterly to monthly billing during the transition to ease resident impacts.
Springville — Waste Management began taking customer service calls under the city contract and mailed information to residents about the new service, a company representative and city officials said.
Mike Mitchell, representing Waste Management at the meeting, said the company had just started taking calls and expected “some bumps in the road” that would be smoothed during the first week. “The letters were mailed last week,” Mitchell said, describing the informational mailings residents would receive about payment options and contact numbers.
Mayor and staff said Waste Management agreed to bill on a monthly basis for Springville customers during the conversion — a departure from the company’s standard quarterly billing in other areas — to ease resident transitions and avoid a sudden, larger quarterly charge. The company said the primary change residents will notice is the phone number for customer service and that the billing frequency change was arranged during conversion discussions.
Council members expressed appreciation for the company’s willingness to adjust the billing schedule during the transition and asked staff to continue close communication with Waste Management while residents adapt to the new service.
Next steps: Waste Management and city staff will continue communicating changes to residents and correct any initial call-routing errors; staff will monitor complaints and billing issues while the conversion continues.
