Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Tax collectors tell commissioners Tyler billing system needs fixes and training
Summary
Mount Pocono tax collector Ann Marie Harris told commissioners tax collectors face slow response from the Tyler system, inconsistent penalty calculations on reprinted bills and insufficient help-desk support; county IT said a staffer will assist and a training manual is being developed.
During public comment on Dec. 17, Mount Pocono Tax Collector Ann Marie Harris told the Monroe County Board of Commissioners that tax collectors are struggling with the county's Tyler billing system. Harris requested training for five incoming tax collectors and reported that some reprinted bills show a 5% penalty instead of the correct 10% amount for…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat